Looking for Inbound Tech. sales officer


Dear All,
Greetings !!
  
Company -  Fagend Group of Industries .
It's a 3 year old Company and provides services in 4 verticals viz Fagend Training , Fagend Technologies , Fagend Consulting  and Fagend4u247.  Company is  hiring  resources for its fourth vertical Fagend4u247. The vertical was introduced in August 2012 and the operations were initiated in January 2013 . Its company's Captive unit.

Fangend4u247 provides a widest range of Tech support services. Company troubleshoot various kinds of problems faced by users on their PC's, laptops, mobile phones, personal computers, Iphones, IPads, Android Devices, Tablet computers, Smart Phones etc. Also specializes in server installation, antivirus support.

For more details you can visit company website www.fagendgroup.com
 
We are hiring for  Inbound Tech. sales  officer for U.S and Canadian Customers

Gender                :   Male / Female
Shift Timings     :   Night Shift – 8.30pm to 6.30am
Working Days   :   5 days working , 2 days off will be on rotational basis.
Job Location      :  Gurgaon , Near Iffco Chowk Metro station
Experience        :   6 Months – 3 Years experience in international sales. People with experience in technical sales will be preferred.
Transportation :  As of now we are providing Metro pass , however if we get people for a feasible route we will not hesitate to provide cabs
Joining                 :  Immediately
Salary                   :   From 14K to over 30K depending upon the profile of the Candidates.
Incentives          :   No cap on Incentives. 50% of the incentives will be handed over to the resource in the same month of earning it and the rest 50% in the following month
Qualification    :    Graduate , Undergraduates , dropouts
                                                                
Key Skills required
- Excellent Communication Skills
- Convincing Skills
- Basic Technical knowledge of PCs
-Basic technical knowledge of operating systems like Windows XP
- Basic knowledge of MS  Outlook troubleshooting , Internet and Networking

Job Role
- To listen to the customers problem , diagnose it
-Responsible to provide technical support assistance to US Customers
- Convince  them for Subscriptions. Subscriptions may vary from instant , quarterly ,  annually.
 
Job description – Inbound technical sales process
 
1-      Troubleshoot for technical issues related to computers, peripherals, scanners and printers
2-      Providing technical assistance to international clients
3-      Should focus on selling of Annual/Per incident plan
4-      Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product
5-      Responsible for effectively handling customer objections/queries, and meeting conversion/revenue targets
6-      Interaction with customers located in the USA/UK/Canada over the phone
 
 





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